Refund policy
REFUND POLICY
Last updated: August 13, 2026
We want customers to receive the product they ordered in acceptable condition. This policy explains how returns, replacements, cancellations and refunds are handled by Basecamp Bloom.
30-DAY RETURN REQUEST PERIOD
Return requests may be submitted within 30 days after the order is recorded as delivered.
To qualify for a change-of-mind return, the product must be unused, undamaged and in its original packaging, with all included accessories and materials.
Proof of purchase or the Basecamp Bloom order number is required.
HOW TO REQUEST A RETURN
Before returning any product, contact us through:
https://basecampbloom.com/pages/contact
Please provide:
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Your name
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Order number
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Product concerned
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Reason for the request
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Photographs or video when the product is damaged, defective or incorrect
Do not send a product back without receiving return approval and instructions from Basecamp Bloom.
The address printed on the original parcel or shipping label might belong to a carrier or fulfilment partner and is not necessarily an authorised return address. Products returned without approval, or sent to an unauthorised address, might not be received and might not qualify for a refund.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect the product promptly after delivery.
If the product arrives damaged, has a confirmed defect, or is different from the product or variant ordered, contact us promptly with clear photographs or video.
After reviewing the evidence, Basecamp Bloom may offer:
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A replacement
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A refund to the original payment method
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Another reasonable resolution agreed with the customer
Please keep the product, accessories, packaging and shipping label until the case is resolved. In some cases, returning a low-value damaged or defective item might not be required.
CHANGE-OF-MIND RETURNS
Approved change-of-mind returns must be unused, undamaged and returned in their original packaging.
Unless otherwise required by law, customers are responsible for approved change-of-mind return shipping costs. Original shipping charges are not refundable for change-of-mind returns.
Basecamp Bloom is not responsible for an authorised return that is lost in transit when the customer selected and arranged the return carrier.
HYGIENE AND USED PRODUCTS
Opened or used personal-care and beauty tools cannot normally be returned solely because the customer changed their mind where resale would create a hygiene or safety concern.
This restriction does not limit claims involving products that arrived damaged, defective or incorrect, or any rights that cannot legally be excluded.
NON-RETURNABLE ITEMS
The following items cannot normally be returned for change-of-mind reasons:
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Products returned more than 30 days after delivery
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Used, altered or customer-damaged products
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Products missing original components or packaging
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Products returned without prior approval
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Gift cards, if offered
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Items specifically identified as final sale before purchase
CANCELLATIONS
Contact us as soon as possible if you wish to cancel an order.
We may be able to cancel an order before it is submitted to or processed by the fulfilment partner. Once processing or shipment has begun, cancellation cannot be guaranteed.
If an order has already shipped, the customer may request a return after delivery, subject to this policy.
EXCHANGES AND REPLACEMENTS
For damaged, defective or incorrect products, we may arrange a replacement after reviewing the request.
For change-of-mind exchanges, the customer may be asked to return the original product and place a new order after the return is approved.
REFUND REVIEW
After an approved return is received and inspected, or after a refund without return is approved, we will notify the customer of the decision.
Approved refunds are issued to the original payment method. The time required for the refund to appear depends on the payment provider or financial institution.
Basecamp Bloom cannot issue a refund to a different card, bank account or payment method.
SHIPPING REFUNDS
Original shipping charges are not normally refundable for change-of-mind returns.
Where an order is confirmed as damaged, incorrect, undelivered or cancelled before shipment, applicable shipping charges may also be refunded.
LATE OR MISSING REFUNDS
If you have received confirmation that a refund was issued but it has not appeared, please first check with your bank, card issuer or payment provider.
If the payment provider cannot locate the refund, contact us with your order number.
UNDELIVERED ORDERS
If an order cannot be shipped within the promised shipment period, the customer will be offered the option to accept the delay or cancel the affected unshipped item for a full refund.
If tracking confirms that a package was lost before delivery, Basecamp Bloom will review the case and may offer a replacement or refund.
ABUSE AND FRAUD
Basecamp Bloom reserves the right to decline requests involving suspected fraud, altered evidence, repeated misuse of the return process or products damaged through misuse.
This does not limit rights that customers may have under applicable consumer protection law.
CONTACT
To request a return, replacement, cancellation or refund, contact Basecamp Bloom through: