Terms of service

TERMS OF SERVICE

Last updated: August 13, 2026

These Terms of Service govern access to and use of the Basecamp Bloom website and the purchase of products from Basecamp Bloom.

By visiting this website, submitting information or placing an order, you agree to these Terms of Service and the policies referenced in them.

ABOUT THE STORE

Basecamp Bloom operates this online store using Shopify and works with third-party service providers, payment processors, fulfilment partners, suppliers and carriers.

References to “we,” “us” and “our” mean Basecamp Bloom. References to “you” and “your” mean the visitor, customer or purchaser.

ELIGIBILITY

You must be legally capable of entering into a binding agreement in your jurisdiction to make a purchase.

You must provide current, complete and accurate account, billing, payment and shipping information.

You may not use this website or its products for an unlawful, fraudulent or unauthorised purpose.

PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, colours, images, prices and available variants accurately.

Screen settings, photography, production batches, packaging and supplier updates may cause minor differences in appearance. Such minor differences do not necessarily mean that a product is defective.

Technical specifications or included accessories identified as “not confirmed” should not be treated as guaranteed. Customers should contact us before ordering if a specific technical feature or accessory is essential to their purchase.

PRODUCT USE

Customers are responsible for reading and following all instructions, warnings and safety information supplied with the product.

Products must be used only for their intended cosmetic or personal-care purpose. Product information on this website is not medical advice and does not diagnose, treat, cure or prevent any disease or medical condition.

Stop using a product if it causes pain, injury, unusual irritation or another unexpected reaction, and seek appropriate professional advice where necessary.

ORDERS

Submitting an order does not guarantee acceptance. We may decline or cancel an order because of:

  • Product or variant unavailability

  • Pricing or listing errors

  • Suspected fraud

  • Payment problems

  • Shipping restrictions

  • An incomplete or invalid address

  • Supplier or fulfilment failure

  • Legal or safety requirements

If we cancel a paid order before shipment, the affected amount will be refunded to the original payment method.

PRICES AND PAYMENT

Prices are displayed in the currency shown on the website or at checkout.

Applicable product charges, shipping charges, taxes and discounts are displayed before the order is completed where required and available.

Payment must be successfully authorised before an order is processed.

We may correct pricing or product information errors before accepting or shipping an order. If a material error affects a paid order, we will contact the customer and provide an appropriate option, which may include cancellation and refund.

SHIPPING

Orders may be fulfilled and shipped by third-party fulfilment partners. Products within the same order may arrive separately.

Shipping availability, processing, tracking, delays and delivery issues are governed by our Shipping Policy:

https://basecampbloom.com/policies/shipping-policy

RETURNS AND REFUNDS

Returns, replacements, cancellations and refunds are governed by our Refund Policy:

https://basecampbloom.com/policies/refund-policy

INTELLECTUAL PROPERTY

The website design, branding, written content, graphics and other original material published by Basecamp Bloom are owned by or licensed to Basecamp Bloom and are protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, sell or commercially exploit our original content without prior written permission.

THIRD-PARTY SERVICES AND LINKS

The website may rely on or link to third-party services, including Shopify, payment providers, carriers and other service providers.

We are not responsible for the independent content, security, availability or privacy practices of third-party websites. Use of a third-party service may also be subject to that provider’s terms and policies.

PROHIBITED USE

You may not:

  • Use the website for unlawful or fraudulent purposes

  • Attempt to gain unauthorised access to the website or related systems

  • Introduce malware or harmful code

  • Interfere with website security or operation

  • Scrape or collect information through unauthorised automated means

  • Impersonate another person

  • Submit false payment, identity, shipping or return information

  • Violate the rights of Basecamp Bloom or another party

REVIEWS, MESSAGES AND SUBMISSIONS

If you submit a review, message, image or other material, you confirm that you have the right to provide it and that it is not unlawful, misleading, abusive or infringing.

Customer service messages and evidence submitted in connection with an order may be used to investigate and resolve the request.

PRIVACY

Personal information is handled according to our Privacy Policy:

https://basecampbloom.com/policies/privacy-policy

AVAILABILITY AND ERRORS

We do not guarantee that the website will always be available, uninterrupted or free from technical errors.

We may update, suspend or discontinue website features, products or content when reasonably necessary.

DISCLAIMER

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes warranties, remedies or consumer rights that cannot lawfully be excluded.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Basecamp Bloom is not responsible for indirect, incidental or consequential losses arising from use of the website or products.

This limitation does not apply where liability cannot legally be limited or excluded, including any applicable rights relating to defective products, personal injury, fraud or mandatory consumer protection law.

INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, violation of these Terms or infringement of another party’s rights.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect.

NO WAIVER

A delay or failure by Basecamp Bloom to enforce any provision does not waive the right to enforce it later.

TERMINATION

We may restrict or terminate access to the website where a user violates these Terms, engages in fraud, threatens website security or misuses our services.

Termination does not affect rights or obligations that arose before termination.

CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our products, operations, legal obligations or services.

The current version will be posted on this page with an updated revision date. Continued use of the website after an update constitutes acceptance where permitted by law.

GOVERNING LAW

These Terms are governed by the laws applicable to the jurisdiction in which Basecamp Bloom operates, without limiting any mandatory consumer rights that apply in the customer’s place of residence.

CONTACT INFORMATION

Questions about these Terms of Service, our products, or an existing order may be sent to:

Basecamp Bloom
Operated by: Guangzhou Yuancheng International Trade Co., Ltd.
Chinese legal name: 广州垣诚国际贸易有限公司
Registered office: Room 1002, No. 108 Yongxing Street, Haizhu District, Guangzhou, Guangdong, People’s Republic of China
Customer support: support@basecampbloom.com
Website: https://basecampbloom.com

For order-related inquiries, please include your order number and the email address used when placing the order.

The registered office listed above is our corporate registration address and is not necessarily an authorized product return location. Please do not send returns to this address unless our customer support team has provided written return authorization and confirmed the applicable return address. Returns sent without prior authorization may not be accepted.