Shipping policy
SHIPPING POLICY
Last updated: August 13, 2026
This Shipping Policy explains how orders placed through Basecamp Bloom are processed, shipped and delivered.
SHIPPING AVAILABILITY
Shipping availability is determined by the destination entered at checkout. We currently focus on serving customers in the United States.
If no shipping option is available for your address at checkout, we are unable to accept the order for that destination at this time.
ORDER PROCESSING
After payment is confirmed, orders are reviewed and sent to our third-party fulfilment partners for processing.
Processing and shipment timing may vary depending on the product, selected variant, supplier availability, destination and shipping method. Orders placed during weekends or public holidays may begin processing on the next business day.
We do not guarantee same-day or next-day dispatch unless this is expressly stated at checkout.
SHIPPING TIMES
Available shipping methods, charges and any estimated delivery time are shown at checkout when available.
Delivery estimates are not guarantees. Actual delivery times may be affected by supplier processing, carrier delays, weather, public holidays, customs processing, address issues or other circumstances outside our direct control.
If we are unable to ship an order within a stated shipment period, or within 30 days when no shipment period was stated, we will contact the customer with an updated shipment date and the option to accept the delay or cancel the affected unshipped item for a full refund.
THIRD-PARTY FULFILMENT
Basecamp Bloom works with third-party fulfilment partners and carriers. Products may be shipped directly from a fulfilment partner rather than from a Basecamp Bloom-operated warehouse.
When an order contains multiple products, the products may be shipped separately and may arrive in different packages. Separate tracking numbers may be provided.
TRACKING
When tracking information becomes available, it will be sent to the email address provided at checkout.
Tracking activity may take several days to appear after a tracking number is created because the carrier must first receive and scan the package.
Customers are responsible for monitoring their tracking information and contacting us promptly if an unexpected delivery issue appears.
SHIPPING CHARGES
Shipping charges, when applicable, are displayed at checkout before payment is completed.
Shipping charges may vary by product, destination, fulfilment partner and selected shipping method. We do not add or change shipping charges after checkout unless the customer requests and approves a change to the order.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address, including apartment or unit numbers where applicable.
Please contact us immediately if an address needs to be corrected. We will make reasonable efforts to update the address before fulfilment begins, but changes cannot be guaranteed after an order has been submitted to the fulfilment partner or carrier.
Basecamp Bloom is not responsible for delays, failed delivery or loss caused by an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if an order must be resent.
DELAYS, LOST PACKAGES AND DELIVERY ISSUES
If tracking has not updated for an extended period, the package appears to be lost, or the order has not arrived within the available delivery estimate, please contact us through:
https://basecampbloom.com/pages/contact
We will review the tracking information and, where appropriate, contact the fulfilment partner or carrier. Depending on the outcome, we may provide a replacement, refund or another reasonable resolution.
If tracking shows that a package was delivered but it cannot be located, customers should first check the delivery address, surrounding property, household members and local carrier. Please then contact us so that we can review the case.
DAMAGED OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective or different from the item ordered, contact us promptly and include the order number and clear photographs or video showing the issue.
Please do not discard the product, packaging or shipping label until the case has been reviewed.
ORDER CANCELLATIONS
Cancellation requests should be submitted as soon as possible. We may be able to cancel an order before it is submitted to or processed by the fulfilment partner.
Once processing or shipment has begun, cancellation cannot be guaranteed and the order may need to be handled under our Refund Policy.
CONTACT
For shipping questions, contact Basecamp Bloom through: